Thank you for shopping at Scale Assets. We are committed to providing high-quality digital assets to help you scale and succeed. Please read this policy carefully before making any purchases on our website (scaleassets.in).
By purchasing and downloading any digital products from Scale Assets, you agree to the terms outlined in this Refund Policy.
1. General No-Refund Policy
Due to the digital and instantly downloadable nature of our products, all sales are considered final. Once a digital asset has been purchased and the download link has been provided or accessed, we do not offer refunds, exchanges, or cancellations.
Unlike physical goods, digital files cannot be “returned,” meaning that a standard return policy does not apply.
2. Exceptions for Refunds
We want you to be completely satisfied with your purchase. While all sales are final, we understand that technical issues can occasionally occur. We may, at our sole discretion, issue a refund or provide a replacement file under the following exceptional circumstances:
Non-Delivery of the Product: If you do not receive the automated delivery email or access link after your payment has been successfully processed, and we are unable to verify delivery on our end.
Corrupted or Defective Files: If the downloaded file is corrupted, completely unusable, or significantly deviates from its description on the website, and our technical support team is unable to provide a working solution.
Note: Lack of appropriate software to open a standard file format or a simple change of mind does not qualify for a refund.
3. How to Request Assistance
If you believe your situation qualifies for an exception, you must submit a support request within 7 days of your original purchase date.
To initiate a request, please email us at support@scaleassets.in and include the following information:
Your full name and the email address used for the transaction.
Your Order Number or a copy of your receipt.
A clear, detailed description of the problem (please attach screenshots of the error or issue if applicable).
Our support team will review your request and get back to you within 1-3 business days.
4. Refund Processing
If your refund request is approved, your access to the digital asset will be revoked, and the refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment. Please allow 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.
5. Policy Modifications
Scale Assets reserves the right to update, modify, or change this Refund Policy at any time without prior notice. Any changes will be posted directly to this page and will be effective immediately upon publishing.
6. Contact Us
If you have any questions regarding this policy or need technical support with your digital assets, we are here to help.
Website: scaleassets.in
Email: support@scaleassets.in